Privacy Policy
This privacy policy sets out how Tribe Festivals uses and protects any information that you give the Cheltenham Comedy Festival.
Who we are
Cheltenham Comedy Festival is an event organised by Tribe Festivals Ltd in partnership with Makin Projects Ltd. This privacy policy explains how we use any personal information we collect about you when you use this website or purchase festival tickets through one of our partners.
Tribe Festivals Ltd
46 Market Square
Witney
Oxfordshire
OX28 6AL
Tel: 01993 772 580
Tribe Festivals Ltd is committed to ensuring that your privacy is protected. When we ask you for personal information, you can be assured that it will only be used in accordance with this privacy policy.
What information do we collect about you?
- Mailing List
We collect information about you when you sign-up to receive updates about news and events via an online form on this website, or you choose to opt-in to receive updates when you purchase a ticket through one of our partners.
When you sign up to receive updates using our website form, we collect your e-mail address and may collect your name and optionally, your postcode. The postcode helps us understand from where our users are located.
When you opt-in to receive updates when you purchase a ticket, we collect your name, e-mail address, phone number and postal address.
- Website visitors
When you visit cheltenhamcomedy.com we use the Google Analytics service to collect internet log information and details about visitor behaviour. We set options in the Google Analytics service so that you cannot be identifed directly or indirectly. Google Analytics sets cookies on your browser to log a visitor's journey through the website pages.
Please see the section titled Cookies set by third-party tools in this privacy policy for more information.
How will we use the information we have about you?
- Mailing List
We use your name and e-mail address to send you e-mails when you sign-up or agree to opt-in to receive updates about news and events.
We use the mailing list service provided by MailChimp to manage our mailing list and send out campaign e-mails. MailChimp collect data about e-mails opened and interactions made through the e-mails. The data collected helps us understand better how our e-mail content is received and working. For more information, please see MailChimp's privacy statement for mailing list contacts.
Where you have provided us with your postcode, we use it along with other postcodes held in the mailing list to help us understand where our subscribers are located and prepare for future events.
You may unsubscribe from the mailing list at any time using the link provided at the bottom of our e-mails.
- Website visitors
We use the Google Analytics data collected from the website to help us receive a better understanding of how users interact with website content and the types of devices used to view website content, with the clear aim of providing the best user experience possible.
How long will we keep information about you?
- Mailing List
We will retain your information on our mailing list whilst you remain subscribed, and up to 1 month after you unsubscribe.
You have the right to view, amend or remove the personal information we hold for you: please see the Your Rights section of this privacy policy for more information.
- Website visitors
Information logged by the Google Analytics service is held for no longer than 26 months. Holding the information for this length of time is useful for us to view visitor interactions over time and compare those with previous years.
Cookies set by third-party tools.
When you visit the Cheltenham Comedy Festival website the Google Analytics service will set cookies on your browser so that it can remember what pages were visited and how the page content was interacted with.
Cookie name: | Expiration time: | Description: |
---|---|---|
_ga | 2 years | Identifes an individual visitor by assigning a randomly generated client identifer (Client ID). Included in each page request. |
_gid | 24 hours | Identifes a Session ID and along with the Client ID helps group the visitor journey for each browser session. |
_gat | 1 minute | Throttles request rate, limiting the collection of data on high traffic sites. Helps with the Google Analytics performance. |
Manage your browser's cookies.
The following links provide information on how to manage cookies on the specified browser or mobile operating system. If so desired, cookies set by us or third-party tools we use may be blocked.
Prevent websites from tracking you.
The Cheltenham Comedy Festival website will honour a request made by a website visitor to not be tracked. This request can be made by setting the ‘Do Not Track’ option in your browser's privacy settings. For more information please see: https://allaboutdnt.com/
When the ‘Do Not Track’ option is set, we will not load any visitor tracking software.
Your rights
Under the GDPR you have clearly defined rights to access the personal information we hold on you and we have procedures in place to ensure we respond to your access request without undue delay and within 1 month on receipt of your request.
If you believe that any information we are holding on you is incorrect or incomplete, or you wish to have a copy of the information we hold on you, or have your information erased, please contact us with your request either by:
E-mail gdpr@tribefestivals.com or phone on 01993 772 580.